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Introducing AskFirst

AskFirst is an online consultation platform developed in partnership with the NHS. Helping patients to self-help and connect with the right service at the right time, 24/7.

500,000+ registered users
1 million+ instant symptom checker assessments
250,000+ self-care advice episodes

Your first stop for enhanced access to NHS services and more

AskFirst serves as a front door for NHS GP Services, as well as Pharmacy, IAPT, Physio, Social Prescribing, and Flu clinics, supporting both patients and clinician 24/7.

Learn more about AskFirst:


Instant symptom checking and routing

AskFirst provides patients with trusted advice when a patient is needing help from their GP. With in built automated protocols, patients are triaged and connected to the right pathway, such as clinician callback, pharmacy, physio and other specialist services.

Demand Management


Digital Health Assessment

Remotely monitor your patients by creating / using custom protocols. Self-Assess (SNOMED-CT) health assessments available inc. Asthma, Diabetes, Mental Health, Dementia and many others.

Remote Monitoring
Long Term Condition Management
on-demand access

General Enquiries

Manage administrative queries online

Get help with administrative requests without the need to call or visit the practice, enabling a better patient experience and more efficient practice operations. This includes Sick / Fit Notes, Referrals, Care Information, Test Results, Medical Reports, Travel Advice.

Medication Enquiries


NHS UK accredited health advice

Patients can easily search through trusted NHS UK healthcare advice and resources at their fingertips.

Care and support

Online Consultation Requests

Book an appointment with a clinician / specialist

No need to call the practice. Search for available appointments 24/7 - Book, View and Cancel appointments. Appointments include Vaccines (Covid-19 / Flu), LTC, Smear, Blood Pressure Check.

Automated Specialist Signposting
Direct Appointment Booking
Cancel Appointment


Integration with
NHS Systems

AskFirst integrates with a number of GP IT systems, such as EMIS, and 111 service providers across the country.
View the ITK certification here

Privacy and

AskFirst is built on a foundation of robust IG policies and is cyber security and safeguarding compliant. Click here to review our Privacy Policies.
Read the AskFirst Privacy and Transparency Policies

How does account registration work?

It works by matching your postcode, surname and date of birth with your GP Practice.

How do I register?

  1. You can either download the AskFirst app for free from the Appstore (iOS) or Google Playstore (Android) or go to AskFirst Web
  2. Click ‘Create Account’ or log-in via NHS login
  3. Enter your postcode, surname, DOB, gender, email (this is your username) + create password.

Will it cost me money to use this service?

No, AskFirst is free for all patients.

When can I use AskFirst?

AskFirst is available to access 24 hours a day, 7 days a week via the app on your smartphone/tablet or the web version on your desktop/laptop.

What happens with my personal data?

To register with the AskFirst app you will be asked to provide your surname, postcode, DOB and email address. This is done in order to link your account with your NHS GP.

When you use AskFirst you will be given the option for your clinical summary to be shared with your GP, should you need to speak to a GP based on your symptoms / problem. AskFirst does not save any clinical information on your phone or device.

For further information please see AskFirst Privacy Centre

Is there a web version?

Yes, you can access AskFirst online at AskFirst Web

Interacting with the Virtual Assistant

How to Register for AskFirst

How to book an appointment using AskFirst

How to book an urgent appointment


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